FAQ's

The first thing you will need to do is download the free Royal Lounge Casino software.

The Royal Lounge Casino download version allows you to enjoy a faster and an overall better casino experience, featuring games of much higher quality and speed than the flash games you can play through a web browser.

You will find the instructions on the download page version of Royal Lounge Casino.

Our download page provides you with easy-to-follow steps to get the free software. The process is fast, simple, and straightforward, taking only minutes to complete.

The software only needs to be downloaded once and will be saved on your computer for future reference. You will only have to click on the Royal Lounge Casino icon found on your desktop or start menu to relaunch the casino software.

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista operating system; 500MHz or faster CPU; at least 512 MB of RAM; 16MB Video Card (800x600 or higher resolution, 16-bit color); at least 950 MB free space on the hard drive; Microsoft Internet Explorer 6.0 or newer.

Royal Lounge Casino takes great efforts to ensure the fairness of the games at all times. This is accomplished by incorporating a sophisticated random number generator, a device that produces the payout percentage. (Percentage of total wins out of total bets).

The payout percentage is checked on a month to month basis by a leading international accounting firm. This firm is also responsible for checking the Technical Systems Testing (TST). More information on this can be found in the Royal Lounge Casino Fair Gaming section.

We know how important it is for players to feel safe while passing on personal information through the net. Royal Lounge Casino gives you an honest guarantee that any personal and sensitive information you may provide the online casino, remains strictly confidential.

In order to maintain our high standards of protection, we use the most up-to-date security measures, including Firewall and RSA encryption. Our confidence in those measures allow us to state undoubtedly, that using your credit card at Royal Lounge Casino is even safer than using it at your local department store. Check our Security Page to find out more.

You can find games rules to any of our 100+ games in the Help section of the Royal Lounge Casino Software. If you still have difficulties, simply click on the Chat support icon in the main lobby for immediate assistance from one of our friendly support representatives

You can easily change your bets when playing at Royal Lounge Casino.

With the more traditional games such as Roulette, Blackjack, Baccarat and Craps, just right-click with your mouse on the chips you wish to remove and your bet will change. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker games, press the Cash Out button to return the coins from the machine to your balance. Don't worry if you still see coins remaining in the machine, those will be credited to your balance when you exit from the game.

In each game a HELP section is provided. You can click on the help button in the online casino lobby for instructions to any of the games. The Help option is even available to you once you are already in the middle of a game.

Yes - you have the option of tracking your entire game history with us. This is available to you by clicking Menu in the online casino lobby where you will find the "Game History" section.

Yes! The Chat option is available to any Royal Lounge Casino players who chooses the online gaming option (rather then offline), using a valid internet connection.

In order to Chat with other players, you simply click on the Chat button in the multi-player and private-group tables and type away.

The Multiplayer table allows you to play with other current players online. This table is available to any Royal Lounge Casino player who wishes to join in the game.

A private group table is where you have full control of choosing other group members to play with. You can play here with your own friends in a more private setting. To join a private group table, start by typing in the group name. If that table has not yet been created, then the system will create one so that your friends can join in!

Royal Lounge Casino has an integrated disconnection handling mechanism that protects you when your connection is lost.

As most Royal Lounge Casino games are offered online rather than offline, you must have a running internet connection to enjoy our many online casino games. However, if your internet connection is cut off while playing, even in the middle of a game, there is no reason to worry.

If you were playing Blackjack, Video Poker or Craps, when the disconnection occurred and was successful in reconnecting to the online casino prior to being logged out, then the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, click on the Game History section to view your game's results.

Our Download specifications include features that are found in the most standard computers. Small changes in download specifications may effect download time.

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows Visa/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.

In order to deposit money to play with at the casino, you should first download the Royal Lounge Casino software. After download is completed you can open a Real Money Mode account taking just minutes to set up. Now you are ready to deposit.

There are many different ways for you to deposit money at Royal Lounge Casino. The Payment Methods page will provide you with all the deposit information you may need as well as how to receive a special deposit bonus on selected payment methods.

To withdraw money from your Royal Lounge Casino account, select Withdraw from the Cashier section. Following that, you will be asked to choose your most convenient way to withdraw your winnings.