Fair & Responsible Gaming
At Royal Lounge Casino, we believe in providing a responsible entertainment environment. Our approach is clear: "Good Gaming - Great Entertainment!!"
We want you to enjoy the Royal Lounge Casino experience, so please play wisely and within your budget. Below, we explain how we the fairness of our games is ensured using independent authorities, and other fairness features and benefits. We also provide information on how to help keep your online gaming experience entertaining.
TABLE OF CONTENTS
Fair Gaming
Royal Lounge Casino enjoys an impeccable reputation both in the industry and among our players.
We maintain a truly fair, transparent, and secure gaming environment and build long-lasting relationships with our players. To demonstrate our transparency there is a unique, built-in game and financial history feature. Any player can review every wager s/he has ever placed, including the exact date and time, amount wagered, winnings, and detailed game results using the game history feature. The financial transaction history displays all deposits and withdrawals from the player's casino account. Both of these features can be accessed at any time while online.
Royal Lounge Casino operates under a license issued by the Kahnawake Gaming Commission. Any deviation from the approved and permitted manner of our business would result in the immediate annulment of this license.
We also have a reputation as one of the leaders in the "Responsible Gaming" community. We have initiated many ways to support your online gaming so that it is entertaining. We have also installed controls to ensure that:
- There are no under-18 players
- You can prevent certain members of your family from gambling
- There are no illegal players
- Our software is fair in the games that we offer
- We follow a Code of Regulations in administering our games
- The contact information to a gaming support organization is here
All this information and more are in the following section.
'Good Gaming' Certifications
At the bottom of every Royal Lounge Casino.com webpage, you will see a number of "Good Gaming" logos. They are all there to show the protections we have installed for our players and their families.
Each of these logos is explained below.
Kahnawake Gaming Commission
We are licensed by the Kahnawake Gaming Commission, an international gaming licensing and regulatory authority. Their regulations state, in part: The Regulations are designed to ensure that all interactive gaming and gaming- related activities satisfy three basic principles:
- 1. That only suitable persons and entities are permitted to operate;
- 2. That the games offered are fair to the player;
- 3. That winners are paid.
Under-Age Gambling
It is absolutely against the law to gamble if you are under the age of 18. Secondly, it is against our own Terms of Use. Royal Lounge Casino is opposed to gambling by minors, and has taken steps to prevent it.
This logo shows that we make every effort to prevent gaming by those under 18, which is illegal in all jurisdictions and under our Gambling Registration (see also Terms of Use page, Section 3 - Legal Requirements).
Parents: If your computer is accessed by under-age children, you can prevent their gambling. It's very simple: there are "site-filter" programs like NetNanny, PC TimeCop or BrightFilter that will prevent minors from accessing gambling sites.
TST Technical Systems Testing
TST Technical Systems Testing North America Incorporated is a well-known and respected statistical and technical software testing firm, located in Vancouver, BC Canada. They test all Royal Lounge Casino games to industry-standard levels of fairness and accuracy, and issue letters of compliance for sites that satisfy these stringent standards.
Note: all our gaming software is written by PlayTech, the leading software provider in the gaming industry. Therefore, the TST compliance letters feature PlayTech's name. As a PlayTech client, we use their software without alteration and therefore can display this logo and the compliance letter that it links to.
TST compliance letters for our poker and casino games can be accessed by clicking on the TST logo above.
Gambler's Anonymous
Gambler's Anonymous are well known for their responsibility and support for those with gambling problems.
Staying in Control
The vast majority of our customers enjoy their Royal Lounge Casino experience. We want you to enjoy your gaming experience, and also to have a way to judge if your gaming behaviour is problematic.
Read more about "Staying in Control".
A Responsible Entertainment Experience:
If at anytime you feel that there are issues that need to be brought to our attention, please contact our Support specialists at the telephone numbers, chat lines or e-mail addresses listed.
