Privacy Statement
Royal Lounge Casino Privacy Statement
Royal Lounge Casino and its subsidiaries are committed to respecting and protecting your privacy.
The following statement discloses the information gathered by Royal Lounge Casino.
Web Site Information
As part of the web site's operation and for our own statistical analysis of site traffic, our web site automatically logs Internet IP addresses accessing our site. We do NOT log any e-mail address of web site visitors.
Mail policy
We do not tolerate spam.
We received your consent for communication via email.
We send you promotional emails and updates until such time as you inform us that you do not wish to continue to receive them.
You may notify us of your wish to unsubscribe at any time by:
• Click on the unsubscribe link shown in all royalloungecasino.com email offers and follow the instructions.
• Call us, Tol Free - Canada: +1-800-947-1351
UK: 0800-047-0695
International phone - +632-756-7946
• online chat
• email us to support at royalloungecasino dot com
On receiving your notice, we will immediately stop sending you such e-mails and updates.
If you continue to receive from us promotional e-mails and updates or any other unsolicited
communication after you have asked us to unsubscribe, please report to us at abuse at royalloungecasino dot com.
Advertising System
Our advertising system logs IP addresses to supply more accurate advertising features, such as language specific banners. It does NOT log any e-mail addresses.
Account Creation Information
Information collected
We collect personal information from visitors to this web site through the use of online forms and every time you e-mail us your details. We also collect information about the transactions you undertake including details of payment cards used. The personal information that we collect may include your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or through surveys which we, or undertakings engaged by us for such purpose, shall undertake.
Use of personal information
We process your personal information for the purposes of:
- (a) creating and managing player accounts and records;
- (b) administering player accounts;
- (c) providing and personalising our services;
- (d) dealing with your enquiries and requests;
- (e) notifying you about updates to our software and/or services;
- (f) ensuring we are able to fulfil our regulatory responsibilities by verifying the accuracy of any information you give us;
- (g) our general regulatory compliance, crime prevention and prosecution of offenders including, where appropriate, dealing with requests for information by authorised entities for the sharing of information;
- (h) carrying out market research campaigns;
- (i) providing you with information about and support for products and services;
- (j) marketing our services or products or those of other entities within our group of companies; and
- (k) supporting any of the intended purposes specifically stated at the time at which you provided the personal information.
These are the “Purposes” for which we may collect personal data.
If you do NOT want to receive any e-mail from us, please send us a blank e-mail with the word "remove" in the subject to support at royalloungecasino dot com.
Disclosure of personal information
We may, for the Purposes, disclose your personal information to any of the following recipients (“Recipients”):
- (i) any companies within our group and to their employees who have a need to know such information;
- (ii) any third parties which provide services to us in order to allow or enable us to provide you with gaming services, including by way of example payment processors and data verifiers;
- (iii) any third parties who provide services to us in relation to the operation of [casino name];
- (iv) any auditors, contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us;
- (v) any regulatory body or authorised entity who may have any reasonable requirement to access such personal information; and
- (vi) any potential purchasers of the [casino name] business or any investors in it or in any company within our group.
Winnings
Your winnings and cash-outs are kept strictly confidential, and winnings information is stored in secure operating environments. Royal Lounge Casino keeps your winnings information private and does not provide this information to any third party unless such information is required to be disclosed by law, regulation or any governmental or competent regulatory authority.
Security
We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is kept safe using the latest firewall technologies available. Both our web site and software use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost.
Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all times.
The security measures implemented by Royal Lounge Casino ensure the validity of each transaction you make, and the latest fraud control systems are utilized to protect your credit card information.
If you have any other questions or concerns regarding data privacy and security, please do not hesitate to contact our Customer Support center at any time, 24 hours a day, 7 days a week. Our representatives will be more than happy to assist you.
Our Certifications and What They Mean
Turbo SSL ® certificate
Royal Lounge Casino under the name of the casino group uses a GoDaddy.com Turbo SSL® certificate to ensure 100% security and protection. A SSL certificate is a digital certificate that authenticates the identity of a Web site to visiting browsers and encrypts information for the server via Secure Sockets Layer (SSL) technology. GoDaddy.com SSL certificates support both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and high-grade 256-bit SSL encryption to secure online transactions.
Under-Age Gambling
It is absolutely against the law in all jurisdictions that Royal Lounge Casino does business to gamble if you are under the age of 18. Secondly, it is against our own Terms of Use. Royal Lounge Casino is opposed to gambling by minors, and has taken steps to prevent it. This logo shows that we make every effort to prevent gaming by those under 18, which is barred in our Terms of Use page (Section 3 - Legal Requirements).
Parents:
If your computer is accessed by under-age children, you can prevent their gambling. There are "site-filter" programs like NetNanny, PC TimeCop or BrightFilter that will prevent minors from accessing gambling sites. Read the following about ICRA below to understand "site-filtering" for your children and others.
Kahnawake Gaming Commission.
We are licensed by the Kahnawake Gaming Commission, an international gaming licensing and regulatory authority. Their regulations state, in part: The Regulations are designed to ensure that all interactive gaming and gaming- related activities satisfy three basic principles:
- 1. That only suitable persons and entities are permitted to operate;
- 2. That the games offered are fair to the player;
- 3. That winners are paid.
